The house is attended to before it asks.
Arrivals prepared, seasons anticipated, trades supervised, small things resolved while they are still small. The work happens on a schedule built around your house and your calendar, not a generic rotation.
Custody & Care
The record does not end at occupancy.
Ongoing home management for Flathead Valley properties, held to the standard of the practice that builds them. Attentive service in the house. Disciplined records behind it.
Why it exists
A finished home is not a finished decision.
A finished home is not a finished decision. Every system installed, material specified, and detail resolved during construction carries an expectation about how it will be maintained, when it will be serviced, and who will remember why it was chosen.
Custody & Care is the continuation of that chain. We attend to the house as it is lived in, and we keep the documented history of its condition, service, and decisions in one authoritative place.
The history is kept, not remembered.
Every visit, service, warranty, specification, and decision is recorded and retained. Condition is documented with dates and photographs. Nothing important about the house depends on anyone's memory.
Attention is a practice, not a promise.
These are commitments to conduct. They describe how the work is carried out, and they apply to every home under custody.
01
Anticipation over response. The plan is built from your home's actual systems, exposures, and seasonal pressures. The intent is to reach the issue before it becomes an event.
02
One point of responsibility. You raise it once, with one team. Scheduling, vendor selection, supervision, and follow-through are ours to carry, not yours to coordinate.
03
Presence without intrusion. Work is scheduled around how the house is used. Discretion is a working requirement, not a courtesy, and it extends to household staff, guests, and neighbors.
04
Ready, not merely secure. A protected house and a welcoming one are different standards. Arrival readiness is treated as part of the work, not an added request.
05
Trades held to the build standard. Vendors are selected, briefed, and supervised against the same expectations we apply during construction, and their work is inspected before it is accepted.
06
Nothing proceeds without authority. Scope, cost, and approach are presented in writing before work begins. Approval is yours, and the approval itself becomes part of the record.
The record
A home's history should be an asset, not an anecdote.
Most homes accumulate their history in scattered places: an installer's business card, a warranty in a drawer, a repair no one wrote down, a specification remembered imprecisely. Custody & Care consolidates that history and maintains it as a governed record.
Condition of record
Dated, photographed documentation of the home's condition over time, so change is demonstrable rather than disputed.
Systems register
Mechanical, electrical, plumbing, enclosure, and specialty equipment identified by make, model, location, install date, and service history.
Specification archive
Finishes, fixtures, hardware, stone, millwork, and paint retained with their original selections, so a repair can match rather than approximate.
Warranty and obligation calendar
Coverage terms and expiry dates tracked and acted on while they are still in force.
Service and decision log
What was done, when, by whom, at what cost, and on whose authority — retained chronologically.
Documentation for third parties
Organized records available when an insurer, appraiser, prospective buyer, or your own advisors need substantiation rather than recollection.
At transfer, the record goes with the house. The next owner inherits a documented history instead of a set of unanswered questions — which is precisely what provenance has always meant.
A year of attention, planned in advance.
The cadence is set during onboarding and revised as the house and your use of it change. Frequency, scope, and reporting are established in writing at the start.
01
Stage 01
Onboarding
We walk the house in full, build the systems register, capture baseline condition, and gather the specifications, warranties, and drawings that already exist.
OutcomeA complete record and an agreed plan
02
Stage 02
Scheduled attendance
Visits follow the agreed cadence. Systems are checked, the envelope is examined, and the house is left in the condition you expect to find it.
OutcomeDocumented visits with photographs
03
Stage 03
Seasonal transitions
Northwest Montana asks different things of a house in February than in July. Openings, closings, freeze protection, and water management are handled as planned work.
OutcomeThe house prepared for the season ahead
04
Stage 04
Coordination and repair
When work is needed, we scope it, present it, supervise the trades, inspect the result, and record it against the house.
OutcomeResolved work, entered in the record
05
Stage 05
Annual review
Once a year we review the record with you: what was done, what is coming, what should be planned and budgeted for the year ahead.
OutcomeA forward plan, in writing
Three levels of custody.
Every engagement includes the record. The difference is how much of the house we carry.
Seasonal
For homes occupied part of the year.
Scheduled attendance while you are away, seasonal openings and closings, arrival preparation, and the full record maintained year-round.
Suited toSecond homes and seasonal residences
Resident
For homes lived in full-time.
Ongoing maintenance planning, vendor coordination and supervision, warranty administration, and a single point of responsibility for the working parts of the house.
Suited toPrimary residences
Full custody
For homes managed entirely on your behalf.
Comprehensive management of attendance, trades, projects, household coordination, and the complete documentary record, structured around your household and its advisors.
Suited toPrincipal estates and multi-property owners
Who it is for
Homes we built, and homes built to a comparable standard.
Custody & Care begins with homes Provenance built, because the record already exists and the decisions are ours to account for.
We also accept homes we did not build. Those begin with an assessment that establishes the systems register and baseline condition — in effect, opening a record where none was kept.
Because attendance is genuinely scheduled and genuinely supervised, the number of homes under custody is limited by capacity rather than demand.
Enquire about custodyFrequently asked questions
What owners ask first.
01How is this different from a home watch service?
A home watch service inspects a house and reports what it sees. Custody & Care is accountable for the house over time: we plan the maintenance, select and supervise the trades, administer the warranties, and keep the documented history. We are also, in most cases, the firm that built the house, which means we are accounting for our own decisions rather than interpreting someone else's.
02Do you only manage homes that Provenance built?
No. Homes we built are the natural starting point because the record already exists. Homes built by others are accepted following an assessment that establishes the systems register, captures baseline condition, and gathers whatever documentation exists.
03What does the record actually consist of?
A systems register identifying equipment and service history, a specification archive of finishes and fixtures, dated condition documentation with photographs, a warranty and obligation calendar, and a chronological log of work performed and approvals given.
04Who performs the work — your team or subcontractors?
Both, depending on the scope. Attendance and oversight are ours. Specialized service is performed by trades we select, brief, and supervise, and their work is inspected before it is accepted and recorded.
05How are costs handled?
Ongoing management is engaged on a defined basis established at onboarding. Repairs and projects are scoped and presented for written approval before work begins, and the approval is retained in the record.
06What happens to the record if the home is sold?
The record belongs to the home. At transfer it is provided in organized form, so the next owner receives a documented history of the property rather than a collection of unanswered questions.
07Can you coordinate with our other advisors?
Yes. Where owners direct us to, we work alongside family offices, property managers, insurers, and legal or financial advisors, and provide documentation in the form those parties require.
08Which areas do you serve?
Custody & Care operates across the same Flathead Valley communities as our construction work, including Whitefish, Kalispell, Bigfork, Columbia Falls, Lakeside, and Somers.
Custody & Care
Ask us what the record for your home would contain.
Tell us where the project stands, what the site is asking of it, and what you want the building experience to protect.
Start a project